Refund Policy

Last Updated: May 11, 2026

This Refund Policy governs all purchases made through InsaneBuildGG. By placing an Order on the Platform, you acknowledge and agree to this Refund Policy.

1. Introduction

This Refund Policy governs all purchases made through InsaneBuildGG (the "Platform"). By placing an Order on the Platform, you acknowledge and agree to this Refund Policy.

InsaneBuildGG reserves the right to review and determine refund eligibility on a case-by-case basis in accordance with this Refund Policy.

2. Definitions

"Buyer" means any user purchasing Services or Goods through the Platform.
"Seller" means any independent contractor, provider, or user offering Services or Goods through the Platform.
"Order" means a transaction placed by a Buyer through the Platform.
"Services" include boosting, leveling, coaching, carry runs, build creation, account progression, and similar digital gaming-related services.
"Goods" include in-game currency, digital items, virtual products, and similar digital gaming-related assets.
"Gaming Account" means the Buyer's account within a third-party video game.
"Platform" means the InsaneBuildGG website and related services.

3. General Refund Principles

Due to the nature of digital services and virtual goods, refunds are only available under the circumstances expressly described in this Refund Policy.

By purchasing digital Services or Goods, the Buyer acknowledges that delivery may begin immediately after payment confirmation. Once delivery has started or has been completed, Orders may become partially or fully non-refundable except where otherwise stated in this Policy.

Refund eligibility is limited strictly to the amount paid for the affected Order.

InsaneBuildGG does not guarantee refunds for dissatisfaction based solely on personal preference, market fluctuations, or changes in game balance.

4. Cases Eligible for Full Refunds

A Buyer may be eligible for a full refund in the following circumstances:

4.1 Late Delivery

The Seller failed to deliver the Order within the estimated delivery timeframe without reasonable communication or an approved extension.

4.2 Seller Non-Responsive

The Seller became unresponsive for an unreasonable period of time after Order confirmation, preventing proper completion of the Order.

4.3 Missing Quantity or Incomplete Delivery

The delivered Goods or Services were materially incomplete or lower than the purchased quantity. Examples include, but are not limited to:

partial currency delivery;
incomplete leveling progress;
incomplete boosting objectives;
partially completed build services.

4.4 Wrong Product or Wrong Service

The Buyer received materially incorrect Goods or Services, including but not limited to:

wrong item;
wrong build;
wrong class;
wrong region or server;
wrong league;
wrong boosting or leveling service.

4.5 Unsafe Methods, Cheats, or Bots

The Seller used cheats, bots, exploits, prohibited software, unauthorized account automation, or other unsafe methods that resulted in penalties, suspensions, bans, restrictions, or material risks to the Buyer's Gaming Account.

4.6 Unauthorized Use of Buyer Assets

The Seller used, traded, deleted, dismantled, modified, or consumed the Buyer's in-game items, resources, settings, currency, or account information without authorization.

5. Cases Not Eligible for Refunds

Refunds will not be granted in the following situations:

the Buyer changes their mind after delivery has started;
the Order was fully delivered as described;
the Buyer provided incorrect account, character, server, or region information;
delays were caused by game maintenance, server outages, patch updates, queue times, or circumstances outside Seller control;
the Buyer interfered with the Order progress;
the Buyer logged into the Gaming Account during a boosting service without prior agreement;
the Buyer independently violated game rules;
the refund request is based solely on market price changes after purchase.

6. Arbitration and Evidence

If a dispute cannot be resolved directly between Buyer and Seller, the matter may be escalated to InsaneBuildGG Support for review.

InsaneBuildGG reserves the right to request supporting evidence, including but not limited to:

screenshots;
chat logs;
gameplay recordings;
transaction records;
delivery proof;
account activity logs.

Failure to provide requested evidence may negatively affect the outcome of the investigation.

InsaneBuildGG will review disputes within a reasonable timeframe and may issue:

a full refund;
a refusal of refund.

All decisions made by InsaneBuildGG regarding disputes and refunds are final.

7. Refund Processing

Approved refunds are processed via the original payment method used for the transaction.

Original Payment Method

Upon request, eligible funds may be transferred back to the original payment method used for the transaction.

Refund processing times may vary depending on payment providers, banks, regions, or currency conversion systems.

InsaneBuildGG does not charge additional refund processing fees.

Refunds can only be sent to the original payment source used for the purchase.

8. Chargebacks and Fraud Prevention

InsaneBuildGG reserves the right to suspend Accounts, restrict Platform access, refuse future Orders, or permanently ban users involved in:

fraudulent activity;
abusive refund behavior;
repeated bad-faith disputes;
unauthorized payment disputes or chargebacks;
violations of the Terms of Service.

9. Force Majeure

InsaneBuildGG shall not be held responsible for delays, interruptions, or inability to complete Services caused by circumstances beyond reasonable control, including but not limited to:

game server outages;
maintenance periods;
publisher actions;
account restrictions;
DDoS attacks;
technical failures;
force majeure events;
seasonal resets or major game updates.

10. Limitation of Liability

Refunds issued under this Policy are limited strictly to the amount paid for the affected Order.

InsaneBuildGG shall not be liable for:

indirect damages;
loss of profits;
account value loss;
emotional distress;
gameplay interruptions;
consequential damages arising from use of the Platform.

11. Contact Information

General Inquiries:

Email: insanebuildgg@gmail.com

By using the Platform, you acknowledge and agree that InsaneBuildGG acts solely as an intermediary platform provider and bears no responsibility for the conduct of independent users, the legality of gaming-related services, or outcomes associated with third-party gaming platforms.